How to answer the phone
- You: Thank you for calling Sebo Marketing. This is (your name). How can I help you?
- Phone: Can I talk to (so-and-so)?
- You: Sure, let me transfer you.
Transfer to their phone. They should take it from there.
*** Updated Phone Scripts Coming Soon! – visit https://sebotraining.com/sebo-operations/marketing-internal-assets/phone-email-and-chat-scripts/
How to use the phones
Transfer:
- Phone symbol, Extension, Phone symbol
- Send button, [Extension], Transfer
Park:
- Park button, [Extension] #
Picking up Park:
- Pick up button, [Extension] #
Park for Cordless:
- Select Options, Select “Call Park”, Dial the Extension, Press “Call Park”
Picking up Park for Cordless:
- Dial *88, Press Green Send Button, Enter [Extension] #
Hold (Your phone only has access):
- Phone with Pause Symbol
Calling another employee:
- Just dial their extension
- Directory button, Contact Directory, Find name, Dial
Conference Call:
- Call 1st number, Connect with 1st party
- Push Confrnc
- Dial second number, Connect with 2nd party
- Push Confrnc again
Name, Extension and Personal Number
For the most up to date list of phone number/extensions please go here: