Last Updated on November 9, 2022
Understanding the Pillars of Internet Marketing
Internet marketing is the process of driving traffic to websites, then optimizing the website performance over time. Because there are several factors involved in doing this effectively, the smartest effort to implement at that point in time regularly changes. Meaning, creating a PPC account might be the smartest thing to do at one point in time, but it isn’t the smartest thing to do every single month.
The purpose of this document is to help you understand the different Internet marketing levers to be pulled. The 3 Pillars of Internet Marketing framework helps you understand when to pull each lever.
KEY CONCEPT 1: If you are happy with the Value per Visitor, pull Traffic levers.
KEY CONCEPT 2: If you are not happy with the Value per Visitor, pull Conversion Rate or Average Order Value levers.
Summary of the Internet Marketing Levers
Pillar 1
Increase Traffic to the Website
Key SEO Strategies
1: Targeted Title Tags
2: On Page Keyword Usage
3: Internal Cross Linking
4: Fresh Content
5: Quality of Backlinks
6: Quantity of Backlinks
Key PPC Strategies
1: Keyword Expansion
2: Optimize Budget
3: Increase Exposure
4: Increase Clickthrough Rates
5: Improve Quality Score
Pillar 2
Improve Conversion Rates
Key Strategies to Improve Visitor Quality
1: A/B Test the PPC Ad
2: Reallocate the PPC Spend
3: Keyword, Ad, Landing Page Matching
Key Strategies to Improve Page Performance
1: Calls to Action
2: Marketing Messaging
3: Change Images or Videos
4: Reduce Conversion Rate Steps
5: Promotions / Incentives to Buy
Pillar 3
Maximize Average Order Value
1: Cross Sell Popular Products
2: Bundle Products
3: Highlight Benefits of Expensive Products
4: Free Shipping over $XXX.XX
5: Encourage Repeat Orders
Description of the Individual Levers
Pillar 1: Increase Traffic to the Website via SEO
1: Targeted Title Tags
There should be unique Title Tags for each page on a website. In addition, the title tags should be targeted around specific keyword phrases. A title tag that says “Home Page” is much less effective than a title tag that says “SEO Title Tags: Why Using Targeted SEO Title Tags is a Smart Strategy”
2: On Page Keyword Usage
We want the key phrases that people enter into Google’s search box to be found on the pages on the website. You also get bonus points if phrases are used in places like headers, links, image tags, etc. It is also important to target a single keyword phrase per page. Don’t confuse the search engines by targeting many phrases on 1 page!
3: Internal Cross Linking
Search engines look at the website structure to determine the most important pages. They evaluate the importance by the number of Internal Links, and the source of those links. Internal Links simply are pages within your site that link to other pages on your site. For example, if Page A has 40 internal links, and Page B has 3 internal links, search engines will prefer Page A. In addition, links from important pages – such as the home page – hold more value than links from less important pages.
4: Fresh Content
Search engines like to find new and unique content on the site when they come back to crawl the site. Therefore, over time, writing new content that targets specific keyword phrases, which also increase the size of the site, is a smart SEO strategy. This includes items such as writing articles and blog posts.
5: Quality of Backlinks
The more highly respected websites talk about your website, the better. Go to Search Console and see the number of Links to Your Site. Are there big name sites on this list? The more links you have from big name sites, the better. In addition, check the pages to which these links are pointing. We want to make sure that the links are not only going to the home page. It’s much better if Links to Your Site are pointing to a variety of key pages on your site.
Lever TS 6: Quantity of Backlinks
Another way search engines evaluate the popularity of a website is to check the total number of links pointed back to your site. Go to Search Console and see the number of Links to Your Site. You can also use 3rd party tools to estimate the quantity and quality of links pointing to your site, and compare those results to your competitors. Currently, tools like Moz and Cognitive SEO can help provide some comparing tools for you.
Pillar 1: Increase Traffic to the Website via PPC
1: Keyword Expansion
When a PPC Account is created, it starts by targeting a fixed number of keyword phrases. Once the account sees some success, the number of targeted phrases should increase. This will trigger the ads more frequently which will increase the number of impressions received. This should ultimately increase the PPC traffic to the site.
2: Optimize the PPC Budget
As money is spent inside a PPC account, it is spent on a variety of keywords, triggering a variety of ads, and sending people to a variety of website pages. As data is gathered, the money should be reallocated to the more effective keywords. Make sure the most effective keywords aren’t limited by budget!
3: Increase Exposure of the PPC Ads
Once the target set of keywords are triggering ads, there a number of different strategies that can be implemented to help those ads show up more frequently and/or in more places. Some of these options include:
- Targeting new Locations (adding cities, different states, countries, etc)
- Increasing the number and types of Devices that show your ads (phones, tablets, etc)
- Increasing the number of Languages (not just Google.com, but international versions as well)
- Use the Google Display Network or GDN (show ads non-search engine sites, show banners, etc)
- Use Google’s Search Partners (other search engines that show Google results to their visitors)
4: Increase the Click-through Rates (CTR) of the PPC Ads
When your ad is shown, that counts as an Impression. The Click-through Rate (CTR) is the ratio showing how often people who see your ad end up clicking it. You can improve the CTR by:
- Writing better, more compelling ads
- A/B Test ad content (write 2 versions, let Google rotate the ads, & see which gets clicked more)
- Increase the Average Position by increasing your Cost Per Click
- Add Sitelinks to allow customers to see popular sections of your website
5: Improve the Keyword Quality Score
Keywords trigger ads. Ads send visitors to specific web pages. If the keyword and ad aren’t related, or the ad content and the landing page content don’t match well, your keyword will receive a low Quality Score. So again, the Quality Score measures the matching of your keyword, your ad and your landing page. Low Quality Scores will either result in a higher Cost per Click, or may even prevent your ads from ever displaying. Try and ensure that all Quality Scores are at least 3 or higher. Ideally, all the Quality Scores should be 5 or higher.
Pillar 2: Improve Website Conversion Rates by Page Performance
1: Calls to Action
A Call to Action (CTA) is words or messages that urge the website visitors to take immediate action. However, not all calls to action are created equally. Therefore, over time, it is imperative to test different types of calls to action to see which CTA’s ones work best. Common calls to action to test include:
- Demonstrate Value Pricing (MSRP – Our Price – Sale Price…You Save 50%…Save $25!, etc)
- Increase urgency by setting deadlines
- Change the text to use more urgent sounding words
2: Improve the Marketing Messaging
Studies have repeatedly shown that making the marketing messages more compelling can make a big difference. For example, a header of “SEO Services” might not convert people as well as a header that says “Our Most Popular SEO Services”. Try variations of some of the following items:
- Add Credibility Elements such credit card logos, money-back guarantee seals, Better BusinessBureau logos, industry specific recognitions (Google Adwords Certified, etc), and many more
- Free Shipping (Adding Free Shipping increases conversion rates. Is it always worth it?)
- Button Text (Ex: should a button say Buy Now or Checkout Now? Learn More or Read More?)
- Pay attention to your Page Headers and Sub Headers
- Communicate product benefits rather than features…Focus on the WHY, not the WHAT
- Speak to specific audiences. Rather than making content try and reach everyone, make thecontent focus on specific types of clients and tailor the messages to specific individuals
3: Change the Images or Videos
The saying goes “Pictures are worth 1,000 words”. How are the pictures on your site? Are they attractive? Professional? Location specific (if applicable)? Try different images and compare results. Studies have also demonstrated that short and compelling videos can really help improve Conversion Rates.
4: Reduce Conversion Rate Steps
Count the number of steps a person must take to take a desired action. Are there ways this number can be reduced? For example, can a form be added to a key page rather than require them to click first?
5: Promotions / Incentives to Buy
There are many different items that could go here. Popular ideas include:
- Buy One, Get One (BOGO)
- Daily Deals
- Sale Ends Midnight Tonight!
- Get a Free PDF / Whitepaper
- Free Upgrade
- Free Item with Purchase
Pillar 2: Improve Website Conversion Rates by Improving Visitor Quality
1: A/B Test the PPC Ad
The ad that displays plays a major role in converting a visitor to a customer. If the ad says “Get Free Stuff”, the Clickthrough Rate will increase, but when the visitor finds out that they need to buy something to get the free stuff, they won’t likely buy. The ad needs to be compelling, but also needs to help the person progress through the Conversion Rate funnel. In general, the ideal ads are high CTR and high conversion rates. The worst ads are high CTR and low conversion rates (lots of worthless visitors).
2: Reallocate the PPC Spend
As the ads generate profits, look for the keywords that are the most profitable. Simply spending less money on less profitable keywords, and reallocating that money to more profitable keywords can make a huge difference in generating maximum profits.
3: Keyword, Ad, and Landing Page Matching
This lever is very similar to the Quality Score concept explained earlier. Keywords trigger ads, and ads send visitors to specific web pages. The ads set some expectations of the visitor. If the person is expecting to see certain things once they click on the ad, and that content isn’t on the web page, they will be disappointed and unlikely to buy. Think like a searcher and make sure that the ad isn’t setting the wrong expectations.
Pillar 3: Maximize Average Order Value
1: Cross Sell Popular Products
When a person has made a decision to buy, it is more likely that they are willing to buy addition products. A common way to increase Average Order Value is to Cross Sell other products. Common methods include “Customers Who Bought This Also Bought…”, “Popular Products”, “Top Sellers”, etc
2: Bundle Products
Rather than rely on Cross Selling, a very effective technique is creating Product Bundles. If you go buy some new skis, you likely will be shown a package with skis, boots, bindings and poles. This makes the buying decision to purchase multiple products much easier. This is especially effective if the bundle will save money over buying the items separately, and those savings are clearly communicated.
3: Highlight Benefits of Expensive Products
Let’s suppose you sell a $39 “Basic” product and a $99 “Professional” product. How will you communicate the real value in the more expensive features? Changing the name isn’t enough. There are lots of ways to do this. Comparison charts, listing items and saying Best Value, and summarizing what’s included in each product are common techniques. For example:
4: Free Shipping over $XXX.XX
Offering free shipping not only increases the conversion rates, but it also can encourage additional purchases, increasing the Average Order Value. For example, Amazon does this extremely effectively. And with the popularity of Amazon Prime, it’s even more important to consider this option. If you can’t offer Free Shipping for all purchases, at least try different pricing levels where people qualify for free shipping and see what works best.
5: Encourage Repeat Orders with Promotions or Incentives to Buy
It is much cheaper to keep sell to existing customers than to acquire new customers. What are you doing to encourage clients to buy from you again?
- Are you sending your past customers specials via email?
- Are you offering Social Media promotions and specials?
- Do you send a coupon for future purchases when you mail something to your customers?Bounce Back Coupons are a very common and effective method of doing this.
- Do you give incentives for customers to tell their friends?
How Can I Apply What I Just Learned?
Pick out a site in Analytics. Determine if they need to improve Traffic or Conversion Rates.
- If they need to improve Traffic, what type of traffic? What suggestions do you have?
- If they need to improve Conversion Rates, do you need to improve visitor quality or page performance? What suggestions do you have for each option?